Rowboat Designs

Illustrated Wedding Invitations and Wedding Inspiration

FAQ

How do I place an order?

You can order custom invitations, save-the-dates cards, thank-you cards and more from our website, or from our Etsy shop. We accept all major credit cards and all transactions will be processed through Paypal. For local orders we also accept cash.

When can I expect my invitations to be ready?

Our usual delivery time is 4-6 weeks for custom design work. Printing times may vary. If you’re under a tight deadline just let us know and we will try to accommodate you.

Do you offer printing?

We do! Your order will be printed locally with Eco-friendly soy and vegetable-based inks. We offer a large range of paper options, coatings and extras.

Can I make revisions to a design?

Absolutely. Within two weeks of cleared payment we will e-mail you a preliminary sketch at which point you can let us know if there is anything you’d like changed. In addition you’re entitled to two more revision passes where we will fine tune the design until you have something you love.

What is your refund policy

On custom listings you will be sent a quote for the design fee. Within two weeks of completed payment we will send you a preliminary sketch. After we have your “ok” on the preliminary sketch the design fee is non-refundable. All printing costs will be calculated after the finished design is completed, but we are happy to give you a rough estimate based on your initial design requirements and numbers.

Printed orders are non-refundable. We will always send you a digital proof of the final design before printing, and we will oversee the printing process to make sure our high quality standards are being met.

Where are you located? 

We are located in London Ontario but we are happy to work with clients all over the world!